Delivery Policy

Local and Overseas Delivery Terms and Shipping Fee


1) Door-to-door Delivery Service provided by Sleepro.  

-If the order reaches the specified net amount *, Sleepro provides free delivery service. our logistic team will contact you by phone before each shipment in order to arrange the most appropriate delivery time.

-Delivery service is only applicable within Hong Kong Island, Kowloon,New Territories which can be accessed by motor vehicles on paved roads(excluding outlying islands, remote areas, closed areas, P.O. Box and Post Box etc...). The additional charge will be added for the remote area.  For details, please refer to  Appendix 1 (Additional Charges).

-Large products including luggage, Juggle Bed, Juggle Pad, Miracle Cushion, Mattress are delivered by Sleepro. If the order is below the specified net amount, the customer needs to pay $ 100 per order. 

-All mattress products are free for delivery (except 3D Tri foldmattress).

-Sanrio Bedding Collections (Licensed Products) only accept the orders that are delivered to Hong Kong & Macau.


* Free delivery arrangement: free freight charge per order for 1 shipment if the net order amount can be reached to $800 or above. The additional charge will be added for the remote area. Please refer to the Appendix 1.

*During Mega sale or Final sale, free delivery will be provided if the order net amount is $ 1,000 or above. The additional charge will be added for the remote area.


1.1) Delivery Arrangement

Monday to Saturday (except Sundays and public holidays)

Delivery time: 09:00-18:00 (Monday to Saturday)

(The final delivery time is according to the shipment schedule arranged by Sleepro)


 1.2) Delivery Time

Upon receipt of your order and payment, Sleepro will arrange the shipment as soon as possible.

For bedding order, it usually takes around 7 working days for an order to fully process and ready for delivery. Mattress and Mat will take 14 working days for delivery. If customer needs to re-schedule the delivery time, please contact us at 2419 7129 through customer service hotline at least 3 working days before the scheduled delivery date.


*During the Mega sale or Final sale, the delivery time will be adjusted to 14 working days. 


1.3) Preventive Anti-epidemic Measure

We are committed to keeping our customer and staff safe with preventive anti-epidemic measure and the door-to-door delivery service may be adjusted. For further details, please feel free to contact me.


1.4) Undeliverable Orders

The orders will be returned due to reasons such as unknown delivery address, PO Box or hotel address, unsuccessful delivery, reject the package etc… such package will be returned to our warehouses.

 For undeliverable order, customer is responsible to pick up the package within 3 months. Otherwise, all goods and payment will not be returned.


Appendix 1


Special Shipment Arrangement & Surcharge

  

Bedding Product

Service

Qty(s)

Delivery Fee

Remarks

Local Shipping

Per order

HK$100

Apply when local order amount below HK$800

(VIP Member below HKD$600)

Lifting product up/down the staircase charge

Per product

HK$50/each floor per product

HK$50/product/floor (maximum: 5 Floor)

Discovery Bay gate charges

Per order

HK$250

 

Delivery Time: 

(8:00am to 9:00pm)

Park Island 

Per order

-

 

 

Delivery Time: (10:00am to 4:00pm )

Mattress

Service

Qty(s)

Delivery Fee

Remarks

Lifting product up/down the staircase charge

Per product

Please refer to the remarks for details 

maximum: 5 Floors

*Above 6 Floors shall be further discussed

48" and below: $100/floor

60" and below:

$150/floor

Above 60":

$200/floor 

** Customer is required to pay the additional  fee and count for 1 floor  if 9 steps or above of stairs to reach the lift

Mattress hoisting charges

Per piece

HK$300/each floor per piece

(Max: 2 Floor)

 

Mattress disposal charges

Per piece

HK$300 per piece

 

Change of mattress charges

Per piece

HK$300 per piece

(Allowed if packaging remains intact and the mattress is undamaged.)

Floor cannot be reached by truck

Per piece

HK$150/piece/ 

100 meters 

HK$150 for distance every 100 meters (Free for under 100 meters)

(For example: HK$150 for 100 meters, HK$300 for 200 meters, HK$450 for 300 meters and so on)

Discovery Bay gate charges

Per order

HK$250

 

Delivery Time: 

(8:00am to 9:00pm)

Park Island

Per order

-

 

Delivery Time: 

(10:00am to 4:00pm)


Remarks:

1) The calculation of free shipping amount is based on the discounted payment amount. 

2) For all additional charge (except local delivery $100 paid upon order confirmation), customer must pay it in cash upon arrival.

3) Depending on the on-site environment, customer may need to pay an additional charge for the extra services provided.

4) Customer is required to pay the additional fee HK$50/each floor for each piece if the delivery address cannot be reached by lift. (8 steps or above of stairs to reach the lift will be considered as one floor.)

5) Mattress disposal service is suspended until further notice.


2) Delivery service provided by S.F. Express (Freight Collect)  (applicable to orders less than the specified amount)

-If the order is below the specified net amount *, the delivery service will be arranged by S.F. Express Freight Collect. Customers can choose the different S.F. Express services shown on the website.

-This delivery service is not applicable to large goods including luggage, Juggle Bed, Juggle Pad, Miracle Cushion, Mattress etc... These products will be delivered by Sleepro. If the order is below the specified net amount, the customer needs to pay $ 100 per order. 

-Customers need to pay the full shipping fee to S.F. Express when receiving the goods (freight collect).

-Shipping fee is charged according to S.F. Express. For the calculation of charges, please visit S.F. Express websitehttps://www.sf-express.com/gb/en/dynamic_function/price/

-The net weight of the product (excluding packaging materials) can refer to the product information stated in the online store. The net weight of the product is for reference only and the actual product shall prevail. The shipping charge may be calculated based on the product volume.

-The delivery date is 7 working days from the order date. In case of any changes and delays, all arrangements will be subject to S.F. Express. 

-The price of the goods and shipping charge is not included in the insurance fee and all relevant taxes/customs duty when the goods are shipped.

-Sleepro will not be liable for any product damage, changing of delivery/delivery method, or delivery delay caused by S.F. Express.

-The shipping fee of free gifts offered by Sleepro shall be paid by the customer.


*During the Mega sale or Final sale, the delivery time will be adjusted to 14 working days. 


3)  Overseas Delivery Service

-We also provide delivery service for overseas customers while the delivery charge is subjected to the location and total package weight.

-Delivery service is only applicable to certain destinations that are shown in the online shop.

-The maximum weight of parcel cannot be exceeded 19kgs. Extra charges will be billed to the customer if the parcel is too heavy or/and bulky. We will contact the customers by email or phone to explain for the reason of extra payment. Once the payment is settled, we will ship the goods.

-The goods will be shipped in 7 working days after your order confirmation is received and the payment is settled. 

-Delivery to Macau: Service provided by S.F. Express

-Overseas Delivery:  Service provided by Hongkong Post

- Sleepro will provide the tracking number after shipping. 

-Each order can only be delivered to one destination.

-Service provided by will contact customer by email if the goods are not delivered successfully. Sleepro is not responsible for any unsuccessful delivery because of inaccurate delivery address.

-Sleepro will not be able to arrange delivery service if customer only provide a post office box address. 

-Sleepro will not be liable for any product damage, loss, changing of delivery/delivery method or delivery delay caused by S.F. Express/Hongkong Post.

-The price of the goods and shipping charge are not included the insurance fee and all relevant taxes/custom duty when the goods are shipped.

-The shipping fee of free gifts offered by Sleepro shall be paid by customer.

*During the Mega sale or Final sale, the delivery time will be adjusted to 14 working days. 


Sleepro reserves the right to modify the delivery arrangements of orders without further notice. In case of any dispute, the decision of Sleepro is final.